We collect only the information needed to operate the store, fulfil orders, communicate with you and meet our legal obligations.
Information we collect
This may include your name, contact details, billing and order history, collection instructions, account details if you create one, and technical information such as cookies, device and browser data. Payment-card details are handled by the payment provider and are not stored by us.
How we use it
We use personal information to process and fulfil orders, arrange collection, send receipts and service messages, provide support, prevent fraud, maintain business records and comply with legal obligations. We do not sell personal information.
Service providers and overseas processing
We use service providers for ecommerce hosting, email delivery, payments, security and website operations. Some providers may process information outside Australia. We disclose only what is reasonably needed for the relevant service and require providers to protect it under their applicable terms and law.
Cookies, retention and your choices
Necessary cookies keep the cart, checkout and security controls working. Optional analytics will be described and controlled separately if enabled.
We retain records only as long as reasonably required for the purposes above, including tax, accounting, dispute and security requirements. You may ask to access or correct your personal information, or make a privacy complaint.
Contact
Email info@elimhealth.com.au or call 03 9191 2333. We will acknowledge a privacy complaint and respond within a reasonable time.